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WEBSTORE


THIS WEB STORE IS HOSTED AND OPERATED BY LUZERN TECHNOLOGY SOLUTIONS LIMITED, BUSINESS & TECHNOLOGY PARK, SNUGBOROUGH ROAD, BLANCHARDSTOWN, DUBLIN 15. REGISTERED IN IRELAND: NO. 361832 (“LUZERN”) AN AUTHORISED RESELLER OF TCT MOBILE EUROPE . IF YOU HAVE ANY QUESTIONS REGARDING THE WEB STORE OR THESE TERMS AND CONDITIONS, OR IN THE UNLIKELY EVENT THAT YOU HAVE ANY COMPLAINTS ABOUT ANY PRODUCTS OR SERVICES PURCHASED BY YOU FROM THIS WEB STORE, YOU CAN CONTACT LUZERN AT: eustore.support@blackberrymobile.com


Privacy Policy


LUZERN TECHNOLOGY SOLUTIONS LIMITED


IMPORTANT: LUZERN SOLUTIONS VALUES ITS RELATIONSHIP WITH YOU. PLEASE REVIEW THIS LUZERN TECHNOLOGY SOLUTIONS LIMITED PRIVACY POLICY BEFORE SUBMITTING ANY PERSONAL INFORMATION TO LUZERN TECHNOLOGY SOLUTIONS LIMITED THROUGH THIS WEB SITE. BY SUBMITTING PERSONAL INFORMATION TO LUZERN TECHNOLOGY SOLUTIONS LIMITED THROUGH THIS ONLINE STORE, YOU ARE CONSENTING TO THE COLLECTION, USE, TRANSFER, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS ONLINE PRIVACY POLICY. This Privacy Policy is effective as of 1 August 2017. This website is hosted, operated and fulfilled by Luzern Technology Solutions Limited. ("we," "us," and "our"), an appointed independent reseller on behalf of TCT Mobile Europe.


Scope of This Privacy Policy


This Privacy Policy (this "Privacy Policy") describes how Luzern Technology Solutions Limited protects your privacy when you use this Web site. This Privacy Policy applies only to personal information collected through Luzern Technology Solutions Limited Web sites. "Personal information" means information that identifies you personally, either alone or in combination with other information available to us.


Privacy Notices


This Privacy Policy may be supplemented or amended from time-to-time by "Privacy Notices" posted on this website. These Privacy Notices provide a level of detail that we cannot provide in this more general description of our privacy practices. For example, certain pages of this website contain Privacy Notices providing details about the personal information we collect on those pages, why we need that information, and choices you may have about the ways we use that information.


Luzern Technology Solutions Limited has created this privacy policy to inform you of the information gathering and dissemination practices for this Website, eustore.blackberrymobile.com Luzern Technology Solutions Limited, operates this Website, wants to demonstrate our commitment to your privacy, by notifying you of:


What personally identifiable information of yours is collected through eustore.blackberrymobile.com


The organization collecting the information


How the information is used


With whom the information may be shared


What choices are available to you regarding collection, use and distribution of the information


The kind of security procedures that are in place to protect against the loss, misuse or alteration of information under Luzern Technology Solutions Limited control
How you can correct any inaccuracies in the information


If you have questions or concerns regarding this statement, you should contact our Customer Service Department by email at eustore.support@blackberrymobile.com. Visiting eustore.blackberrymobile.com your IP address, browser and reference site domain name may be logged every time you visit our site. This data is used strictly for the analysis of load information and maximizing the efficiency of our servers. Except as provided in this privacy policy, we will not share this data with anyone in any way


Using Cookies


"Cookies" are files stored on your computer's hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized features on our website. Cookies also allow us to hold selections in your shopping cart when you leave our site without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.


Ordering from eustore.blackberrymobile.com


When you order from our store, we need your name, email address, shipping address and credit card number/expiration date. We use this data to process your order, ship it and send you order and shipping confirmations via email. Except as provided in this privacy policy, we will not sell, rent, or disclose this data to any third party without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.) From time to time, we may use the purchases you make to customise our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our site's design and provide our customers with a fulfilling shopping experience.


Opening an account


If account creation capability is enabled on this webstore then the following policies in respect of account data will apply. We require your name, billing address, shipping address, email address and telephone number to open an account for you. We may also ask some additional optional questions to help us better serve you. Except as provided in this privacy policy, this account data is never shared with anyone in any way without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.) You can correct account data by clicking on " My Account" within the online shop area of the site (if this function is made available) or alternatively contacting customer services.


From time to time, we may contact you about sales, special offers and new site features on behalf of TCT Mobile Europe, if you agreed to be included in Luzern Technology Solutions Limited email lists when you complete a purchase transaction with us. To cancel our free emails, you can click the unsubscribe link in any of our email newsletters or you can also respond to any promotional email we send you, by following the instructions contained in the message to discontinue email service.


You can also send an email to eustore.support@blackberrymobile.com and inform us that you want to unsubscribe to our email list.


Customer Service


In addition to being able to call our customer service department, you may also email us eustore.support@blackberrymobile.com. When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent.


Entering contests/sweepstakes


Whenever we run a contest or sweepstakes relating to our site, it will be accompanied with the rules of the contest/sweepstakes. We will also detail how the information gathered from you for entry into the contest/sweepstakes will be used. Additionally, we will post if this information will be shared with anyone in addition to those persons and entities provided for in this privacy policy, such as a third party sponsoring or managing the contest/sweepstakes.


We may also contact you with promotional offers if you have entered one of our Luzern Technology Solutions Limited contests or sweepstakes. If you choose not to receive this free service when you enter a contest or sweepstakes, it will not affect your chances of winning. To cancel our free promotional offers/service, by following the instructions contained in the message. You can also respond to any promotional email we send you, by following the instructions contained in the message to discontinue email service. You can also send an email to eustore.support@blackberrymobile.com and inform us that you want to unsubscribe to our email list.


Our Third Party Relationships


We have established several relationships with third party vendors to best serve our customers.


Retailer: Luzern Technology Solutions Limited operates eustore.blackberrymobile.com to agreements with TCT Mobile Europe. Pursuant to such agreements, TCT Mobile Europe is entitled to access and use the information collected through this website to the same extent and in the same manner as Luzern Technology Solutions Limited . TCT Mobile Europe has agreed to abide by this privacy policy and the same restrictions and limitations applicable to Luzern Technology Solutions Limited hereunder.


Order Fulfilment: Certain vendors of ours may provide customer order fulfilment and shipping services on our behalf. These vendors have access only to information needed to accurately fulfil and ship orders, which are processed through such vendors. These vendors have agreed to not use any personally identifiable information of customers for any other purpose.


Credit Card Processing: We use PayPal and Braintree to process credit card orders. We supply them with data for credit card authorisation and fraud detection only and they are restricted from using the data for any other purposes.


Marketing and Promotions: From time to time, we may engage certain third parties to assist in the dissemination of marketing and promotional offers (i.e. e-mails, contests and sweepstakes) to those customers who have agreed to receive such offers. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any other purpose.


Evaluating our Website: From time to time, we may engage certain third parties to observe and track the behaviour of the users of this website in order to evaluate the performance and features of the website. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services.
Additional Third Party Relationships: From time to time, Luzern Technology Solutions Limited may engage other third parties to assist in providing marketing, order processing, fulfilment and shipping services. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services.


Security


How your information is encrypted:


There are certain areas on the site where you may enter and submit extra information. Some of these areas are encrypted using SSL encrypted transmissions between your Web browser and our Web server. This is designed to reduce the chance that someone (e.g. on your network at work or at your Internet service provider) may try to compromise your private information as it travels from your Web browser to our secure server. You'll know when transmitted data is encrypted by a security notice when you enter an encrypted page, and by the presence of an icon on your browser, either a key for Netscape or a lock for Microsoft Internet Explorer, Chrome and Safari. The pages where you submit your account information, place an order, and receive confirmation of a successful order are all encrypted. In addition, your payment method eg credit card information is encrypted within our website checkout database and access to such information is restricted. This system is used so that we can provide you with additional security when purchasing items on eustore.blackberrymobile.com


Links


This Web site may contain links to other websites. We provide these links for your convenience, but we do not review, control or monitor the privacy practices of websites operated by others. We are not responsible for the performance of these sites or for your business dealings with them. Your use of other web sites is subject to the terms and conditions of those web sites, including the privacy policies of those web sites.


Children's Privacy


If you order a Product or Services, to which a minimum age requirement applies, by ordering that Product or Service you confirm that you are of the required age. If Luzern Technology Solutions Limited reasonably believes that you are not legally entitled to order a Product, Luzern Technology Solutions Limited reserve the right to cancel your order.


This Privacy Policy May Change


We reserve the right to update or modify this Privacy Policy, at any time and without prior notice, by posting the revised version of this Privacy Policy on this Web site. These changes will only apply to personal information we collect after we have posted the revised Privacy Policy. Your use of this Web site following any such change constitutes your agreement that all personal information collected from or about you through this Web site after the revised Privacy Policy is posted will be subject to the terms of the revised Privacy Policy. To alert you to these changes, we will update the effective date of this Privacy Policy. We will also provide a notice at the top of this Privacy Policy for at least 30 days after the new effective date and highlight the changes so that you can locate them easily. Unless the change is a minor change (such as a change in our contact information) or a non-substantive change (such as the reformatting of our Privacy Policy), we will post notices on the page where you submit your order and/or on other relevant pages of this Web site for 30 days after the new effective date to alert you to the change.


Commercial Terms


Our right to not accept your order or cancel your purchase. We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs:


The product is not available / in stock (any payments will be refunded


Your billing information is not correct or not verifiable


Your order is flagged up by our security systems as an unusual order or an order susceptible to fraud


Your bank transfer payment is not received within 12 calendar days after acceptance of your order


We have reason to believe you are under 16

We have reason to believe that you are a reseller


There was an error in the price quote


We could not deliver to the address provided by you


Questions about our Policies


If you have any questions regarding your privacy or any of our policies, please contact our Customer Service Department by email at eustore.support@blackberrymobile.com